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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It allows edits to dashboard pages.
B) In includes a preview option for all standard and custom object pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

2. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per time schedule
B) an inbound message filter per sender
C) a configured job to process inbound emails
D) a configured profile option to schedule the retrieval of emails

3. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the productimage will not be pulled from Engagement Cloud.
B) Add product ID(s) to the database component.
C) Configure products groups and product items in Engagement Cloud.
D) Add the Product object to your DCS application.

4. Which two options are true about role synchronization for Digital Customer Service (DCS)?

A) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B) is required for every DCS instance
C) is real time
D) also synchronizes userIDs and passwords between DCS and Engagement Cloud

5. Which three statements are true about building Digital Customer Service (DCS)applications?

A) DCS application can be embedded in other sites.
B) Only one version of a DCS application can be active in production at any time.
C) Many DCS applications can be active in production at the same time.
D) DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Solutions: