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IBM System x Server Family Technical Support V1 Sample Questions:

1. A System x client is interested in IBM ToolsCenter Bootable Media Creator but is concerned about functions. Which of the following describes the functions of ToolsCenter Bootable Media ?

A) Update firmware, update drivers, install Windows
B) Update firmware, install Linux, install Windows
C) Update firmware, run diagnostics, install Linux
D) Update firmware, run diagnostics, install Windows

2. Which statement is true about Predictive Failure Analysis (PFA) for System x servers?

A) PFA is available only when using the latest service packs.
B) PFA is available only when a Virtual Media Key is present.
C) PFA is available when the related setting is turned on in UEFI settings.
D) PFA is embedded in selected server components and requires no action to be enabled.

3. A System x technical specialist has a prospective customer who is excited about PureFlex and is working on configurations for a large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. What steps should the technical specialist take to make sure the customer is satisfied with the solution?

A) Request Techline to perform an on site TDA
B) Engage Techline to assess configurations and assist in preparing for a TDA
C) Perform knowledge transfer of design requirements with the customer
D) Request Techline create configurations

4. A customer has fully populated all the storage drive bays on an installed server. The customer plans to add new storage and share storage with three other servers. Which of the following meets these requirements?

A) Replace current storage with more dense drives
B) Add external storage via SAN
C) Replace current storage with solid state storage
D) Add external storage via EXP2512

5. Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

A) Recommend they open a service call.
B) Tell them to google their issue online.
C) Begin to troubleshoot the issue for the client.
D) Tell the client you are a presales resource and cannot help.

Solutions: