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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| Topic 2: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 3: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 4: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
HP Selling HP Printing and Computing Services Sample Questions:
1. Which type of service offerings are covered by HP Custom Integration services?
A) Warranty Extensions
B) Per Incident
C) BIOS configuration
D) Maintenance Kit Replacement
2. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?
A) the value of user advisory and premium services
B) safeguarding mobile workers against accidental damage protection
C) safeguarding their business with limited or no IT staff
D) online backup and antivirus protection
3. What is the benefit offered by the Data Protection service?
A) Remotely deletes data from your device in event of theft
B) Detects viruses with remote support.
C) Keeps a backup of data in the cloud
D) Encrypts data making it safe from hackers.
4. Which areas do the HP Care Pack services cover for consumers?
A) Care services only
B) Deployment, Usage, and Care
C) Usage with HP Smart Friend only
D) Configuration, Usage, and Care
5. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?
A) P6 Consumer Support
B) MN Consumer Support
C) 8W Value Services
D) R10 Consumer Support
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
