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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| Topic 2: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 3: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 4: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
HP Selling HP Printing and Computing Services Sample Questions:
Which type of service offerings are covered by HP Custom Integration services?
- A. Warranty Extensions
- B. Per Incident
- C. BIOS configuration
- D. Maintenance Kit Replacement
Correct Answer: C 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?
- A. the value of user advisory and premium services
- B. safeguarding mobile workers against accidental damage protection
- C. safeguarding their business with limited or no IT staff
- D. online backup and antivirus protection
Correct Answer: A 🗳️
What is the benefit offered by the Data Protection service?
- A. Remotely deletes data from your device in event of theft
- B. Detects viruses with remote support.
- C. Keeps a backup of data in the cloud
- D. Encrypts data making it safe from hackers.
Correct Answer: A 🗳️
Explanation: Only visible for Dumpexams members. You can sign-up / login (it's free).
Which areas do the HP Care Pack services cover for consumers?
- A. Care services only
- B. Deployment, Usage, and Care
- C. Usage with HP Smart Friend only
- D. Configuration, Usage, and Care
Correct Answer: B 🗳️
A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?
- A. P6 Consumer Support
- B. MN Consumer Support
- C. 8W Value Services
- D. R10 Consumer Support
Correct Answer: B 🗳️
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