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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which chapter of a practice guide provides recommendations for the successful automation of the practice?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

2. What BEST describes an event?

A) A request from a user for a normal service action
B) The addition or removal of anything that could have a direct or indirect effect on services
C) Any change of state that has significance for the management of a service
D) A sudden unplanned event causing great damage

3. Which will help solve incidents more quickly?

A) Detailed procedural steps for incident investigation
B) Escalating all incidents to support teams
C) Collaboration between teams
D) Target resolution times

4. How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?

A) By involving stakeholders and sharing information with them
B) By limiting communication to management only
C) By capturing feedback after each iteration
D) By reusing existing processes wherever possible

5. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital service enables value through the use of digital products
B) A digital service is independent of a digital product
C) A digital product replaces the need for services
D) A digital service is limited to internal IT systems

Solutions: