2022 Updated Verified Certified-Business-Analyst Downloadable Printable Exam Dumps
The Ultimate Salesforce Certified-Business-Analyst Dumps PDF Review
NEW QUESTION 102
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- B. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- C. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
Answer: A
NEW QUESTION 103
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?
- A. Change Sets
- B. Version control
- C. Setup Audit Trail
Answer: B
NEW QUESTION 104
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
- A. System admin and project manager
- B. Executive sponsors and sales leadership
- C. Power users and top sales earners
Answer: C
NEW QUESTION 105
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?
- A. Assign the test case to another tester.
- B. Assign a bug to the development team.
- C. Attempt to reproduce the issue.
Answer: B
NEW QUESTION 106
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
- A. Able to monitor the sales team's performance
- B. Able to view the sales team's reports
- C. Able to click the Run button on sales reports
Answer: A
NEW QUESTION 107
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
- A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
- B. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
Answer: C
NEW QUESTION 108
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Salesforce DX, Flow Builder, Rapid Application Development
- B. Rapid Application Development, Org Development Package Development
- C. Change Set Development, Org Development, Package Development
Answer: C
NEW QUESTION 109
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. Capability model
- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- C. Value stream map
Answer: A
NEW QUESTION 110
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences."
Which component of the user story is "provide high-touch customer experiences?"
- A. Assumption
- B. Why
- C. Where
Answer: B
NEW QUESTION 111
Which tool is used to create reports, incorporate filters and select the Report Type?
- A. Report Composer
- B. A csv file that will then get imported.
- C. Data Loader
- D. Report Builder
Answer: D
NEW QUESTION 112
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A. Functional requirements specification
- B. Scope statement specification
- C. Business analysis plan
Answer: B
NEW QUESTION 113
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?
- A. The need is undefined.
- B. The goal is undefined.
- C. The persona is undefined.
Answer: B
NEW QUESTION 114
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. To identify acceptance criteria with pass/fail indicators
- B. To ensure what was originally requested is being delivered 8
- C. summarize the overall ask and determine what is in scope
Answer: B
NEW QUESTION 115
Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on.
- A. No
- B. Yes
Answer: B
NEW QUESTION 116
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
- A. Simple-A high-level overview of the process is sufficient to show a new user experience.
- B. Very detailed-It should be prescriptive for new users following an unfamiliar process.
- C. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
Answer: B
NEW QUESTION 117
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
- A. Test
- B. Deploy
- C. Build
- D. Plan
Answer: B
NEW QUESTION 118
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