Field-Service-Consultant Exam Practice Questions prepared by Salesforce Professionals
Use Valid New Field-Service-Consultant Questions - Top choice Help You Gain Success
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
NEW QUESTION 39
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Work Order to Create Opportunity
- B. Quick Action on Opportunity to Create Work Order
- C. Quick Action on Opportunity to Create Work Order Line Item
- D. Quick Action on Work Order Line Items to Create Opportunity
Answer: A
NEW QUESTION 40
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. One service territory with four polygons
- B. Five service territories with fewer than 500 service appointment per day
- C. The service territories with fewer than 50 resource
- D. Two service territories that split the service resource evenly
Answer: C
NEW QUESTION 41
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'
- A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- B. The Preferred Resource service objective is ignored for active Crew Members.
- C. A service resource can only be a member of a single Crew.
- D. Capacity-based scheduling is supported for Service Crews.
Answer: C
NEW QUESTION 42
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 1 and 2 different capacities for repair work.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 2 as an excluded Resource.
Answer: C
NEW QUESTION 43
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Attach the relevant articles to the work order or work order line items.
- B. Add the Knowledge Lightning component to the Field Service mobile app.
- C. Update the Service Appointment page layout to include the Articles related list.
- D. Create a quick action on the work order to search the Knowledge base.
Answer: A
NEW QUESTION 44
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
- B. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."
- C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
- D. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
Answer: A,D
NEW QUESTION 45
A customer wants to configure appointment reminders for patients in their clinic. The reminder should be sent one day before the appointment date at 10 a.m. and the appointment record should be updated in the CRM to Indicate the patient was sent a reminder email.
What solution could be recommended'
- A. Create a daily scheduled automation to refresh the audience, and use Data Extension entry source for a journey with activities to send a reminder and update the record In CRM.
- B. Create a journey with CRM data entry source triggered on the reminder date and use Journey Builder activities to send a reminder and update the record in Synchronized Data Extension.
- C. Create a daily scheduled automation to refresh the audience, and use Automation Studio activities to send a reminder with AMPscript in the message to update the record in Synchronized Data Extension.
- D. Create a Journey with CRM date based entry source, and use Journey Builder activities to send a reminder and update the record in CRM.
Answer: A
NEW QUESTION 46
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- B. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- C. Create two Service Reports and add one Signature Block to each Report.
- D. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
Answer: A
NEW QUESTION 47
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Work Order
- B. Service Territory
- C. User Territory
- D. Service Territory Member
Answer: C
NEW QUESTION 48
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
- A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
- B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
- C. Average time to repair: The average time required to repair or install as asset.
- D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: B
NEW QUESTION 49
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Resource License
- B. Salesforce License
- C. Scheduling License
- D. Dispatcher License
Answer: D
NEW QUESTION 50
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
- A. Create a work order and work order line item for each asset being serviced
- B. Create a work to type automatically create relevant line time for each asset
- C. Create a work order for each asset being serviced
- D. Create a work order for all assets being serviced and work order line item for each product consumed
Answer: A
NEW QUESTION 51
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
- C. 75 contractors
25 contractors - D. 25 contractors
100 contractors
Answer: C
NEW QUESTION 52
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. create the service territory location as a service territory lookup field.
- B. add the service territory location related list on the location page layout
- C. create the service territory location as a location lookup field.
- D. add the service territory location related list on the service territory page layout
Answer: B,D
NEW QUESTION 53
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
- A. Assets and Service Contracts.
- B. Assets and Entitlements.
- C. Accounts and Service Contracts.
- D. Accounts and Assets
Answer: B
NEW QUESTION 54
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. scheduled start
- B. arrival window starts
- C. scheduled end
- D. arrival window end
Answer: A,B
NEW QUESTION 55
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
- B. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- C. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- D. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
Answer: A,C
NEW QUESTION 56
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- B. Use Work Types to assign associated Articles to Work Orders.
- C. Create a custom mobile app that syncs articles based on Service Appointment assignments.
- D. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
Answer: B
NEW QUESTION 57
......
Field-Service-Consultant Exam Practice Materials Collection: https://www.dumpexams.com/Field-Service-Consultant-real-answers.html
Get Latest and 100% Accurate Field-Service-Consultant Exam Questions: https://drive.google.com/open?id=1kPIsLH5xfN5IjoCYeW6xglcNBNfBoEve