[Sep 27, 2021] Latest MB-340 Exam with Accurate Microsoft Dynamics 365 Commerce Functional Consultant PDF Questions
Practice To MB-340 - Dumpexams Remarkable Practice On your Microsoft Dynamics 365 Commerce Functional Consultant Exam
NEW QUESTION 20
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 21
A company uses Dynamics 365 Commerce.
The company wants to introduce the following scheme to reward customer loyalty and encourage repeat sales:
Customers must automatically be assigned a status of Silver, Gold, or Platinum based on the value of orders completed in the last 12 months.
Additional promotional discounts must be given based on customers' assigned status when they place new orders.
You need to configure the system to meet the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 22
A company uses Dynamics 365 Commerce.
You must capture supplemental information for sales orders created in the POS system or items on the sales orders.
You need to configure the system.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create attribute types and attributes
2 - Create attribute groups and assign to the channel
3 - Select Default in the Apply attributes to field
4 - Run the appropriate jobs
5 - Synchronize orders
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/order-attributes
Topic 2, Bellows College
Current environment
General
Bellows College uses Dynamics RMS. The college is migrating to Dynamics 365 Commerce.
All stores follow the same set of 40 opening and closing procedures. Managers from each store assign these tasks to store workers. These tasks include returning unsold inventory back to the shelves, vacuuming the floor, cleaning the bathrooms, and sanitizing all customer-facing surfaces.
Each morning, store employees print several educational sales reports for retail operations and education.
Customers
The school teaches the art of upselling and predictive customer behaviors to students who major in retail and hospitality and work at the stores. Students use the store worker experience to relate their textbook studies to real-world applications.
Inventory
Stores have visibility into the products that will need to be stocked and sold for upcoming classes. The stores do not have visibility into the number of students in the classes. Inventory is often low, and product availability is unpredictable during different times of the semester in different stores.
A store that does not have an item in stock may call the other stores to inquire about product inventory. The stores want to be able to do a better job predicting required inventory levels.
Products
Products are categorized by the groups:
- General supplies:
- - Pens
- - Paper
- - Other
- Beverages
- Snacks
- Books:
- - Chemistry
- - History
- - Mathematics
- - Science
- - Technology
- - Education
- - Other
- Apparel:
- - Men's
- - Women's
- - Children's
- - All
- Merchandise
- Other
Pricing
All books are sold at the manufacturer's suggested retail price (MSRP) price. The stores never provide discounts for books.
General school supplies, such as pens and paper, are more expensive at a store located in the student community center.
All products, other than books, are repriced once a month by using an average cost of the products plus 20 percent.
Students receive a five percent discount on general supplies when the students belong to certain student organizations.
Any rounding of the final price of items is performed in Microsoft Excel and manually uploaded.
Hardware
The current POS hardware is more than seven years old and must be replaced.
Store pickup transactions
Store pickup transactions are not supported by the current hardware.
Students call the stores to place their orders with a store worker. The store worker creates a suspended transaction in the POS system.
Store workers find out about new orders to pick and put into boxes through pieces of paper on a fulfillment bulletin board.
Requirements
General
One store must be converted to the new Dynamics 365 Commerce solution each month.
Stores that have not been converted to the new solution must use a temporary integration to the Dynamics 365 Commerce system to import the retail cash and carry transactions from the previous system.
Stores that use either the existing solution or the new solution must be able to use base commerce reports and inquiry forms to view sales across all stores.
The college must be able to have traceability into store tasks that are getting completed and by whom in order to quantify the retail experiences of the store workers for college credit eligibility evaluation.
Stores must connect the new cloud-based enterprise resource planning (ERP) system to the local network printer to print daily sales reports in a batch process.
Managers must review daily year-over-year reports that are printed locally on the printer from headquarters. * All reports automatically print to the store printers.
Store workers that are students use printed copies of these reports to make notes for research papers.
Customers
All registered students must be entered as customers into Dynamics 365 Commerce.
Non-active students that are in the system must remain in the system and be categorized as alumni and friends.
When customers join a student club as a member, the clubs must send a list to Bellows College to update the student membership directory.
POS
The POS system must recommend automatic upsells and predict customer behavior to the sales associates who are students to help them refine their retail skills. In the POS system, the store workers must see the preferred purchasing category of a student and a suggestion for a next best action that the store workers should take to sell more items to the students.
Receipts must either be printed or emailed.
The same transactional information must be on all receipts for all stores. Only one receipt format is used because IT staff is limited.
Emailed receipts must have custom branding included in the header. The footers must include educational quotes and major campus events. Footer information must be updated once each semester.
Inventory
All returns require a receipt as proof of purchase.
No returns are allowed if the item was purchased more than 30 days prior.
If an item is out of stock, the store workers must be able to refer the customer to another location without calling the store.
Inventory visibility for all locations should be near real-time.
The current product categories will be migrated as is. Revamping the product categories will be saved for a later implementation phase.
All items must be in the product hierarchy.
All inventory and fulfillment actions that are performed in the POS system by store workers must be grouped together on the welcome screen.
Workers must be alerted about any actions that must be performed in the POS system.
Pricing
All pricing must be calculated automatically within the system, not through Excel.
All students will get a 5 percent discount on all apparel purchases.
All discounts applied to the selling price must be tracked to a ledger account for financial reporting.
Apparel is cleared out through clearance pricing that is typically discounted 30 percent to 50 percent off list price. These are exclusive discounts.
Twenty percent discount coupons can be provided to students for apparel when the students participate in Bellows College community outreach programs, hit certain academic milestones, or help with fundraising activities. These coupons can sometimes compound with other club or student discounts, but not always.
Hardware
You must implement the following hardware for the stores:
Stationary terminals
- Windows OS
- All peripherals are dedicated to the stationary terminals
- Payment methods: cash, check, credit card, debit card, and "Bellows cash" cards Mobile terminals
- iOS
- All peripherals are dedicated to the mobile terminals
- Mobile case
- Payment methods: credit card
New POS tablets that run iOS will be required to support the store pickup transactions.
Store pickup transactions
Customers must create orders from a mobile app, a portal, or by calling in orders.
The stores will fulfill the orders and package them into boxes that have an appropriate label.
Customers will call the store when they are ready to pick up the orders.
The store employees will leave the store with the box of merchandise and the mobile tablet.
The store employee will recall the transactions on the mobile device and review the order with the customers.
The customers can then modify orders and request new items or changes to the contents.
If changes are needed, the store employee will go back into the store and replace/add items as appropriate and bring them out to the car.
The customer then pays for the order through credit cards only.
The store employee then leaves the products next to the customer for the customer to load.
Issues
Issue 1 - Incorrect pricing at the register
A store cashier reports that the pricing for a shirt that is listed as a clearance item should be lower. The cashier is not sure how the pricing was determined. The customer is an active student who belongs to a club and has a 20 percent discount coupon from a fundraiser event.
Issue 2 - Previous POS system transaction inconsistencies
Previous POS transactions are being uploaded to Dynamics 365 Commerce.
The transaction imports have not been tested. You observe issues with the data. The import files need corrections.
NEW QUESTION 23
You need to configure shipping charges.
Which features should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-shipping-charges-for-online-stores
https://docs.microsoft.com/en-us/dynamics365/commerce/auto-charges-by-channel
NEW QUESTION 24
A company produces medical compounds and sells the compounds at retail stores.
You must track the following information about the compounds:
the value and unit of measure for the concentration of active ingredients in the compound a compliance rating that describes how well the compound conforms to acceptable levels of byproducts You need to create fields to store the information on a sales order.
Which attribute types should you use? To answer, drag the appropriate attribute types to the correct requirements. Each attribute type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/attribute-attributegroups-lifecycle
NEW QUESTION 25
A company uses Dynamics 365 Commerce. The company creates customer orders in its stores for home delivery.
Customers who return products to the stores often want to exchange their product for a different product. The company wants the stores to process these exchanges as a single transaction.
You need to configure the system.
What should you do?
- A. Disable the Prohibit mixing sales and returns in one receipt parameter
- B. Enable the Use realtime service for eCommerce order creation parameter
- C. Enable the Process return orders as sales orders parameter
- D. Enable the Create customer order in async mode parameter
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/orderexchanges
NEW QUESTION 26
A company plans to create a discount that applies to all items in a shopping cart.
The discount must override any other applied discounts.
You need to set up the discount.
Which discount type should you use?
- A. Best price
- B. Compounded
- C. Best performance
- D. Exclusive
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-discounts-overview
NEW QUESTION 27
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure a loyalty scheme that has defined reward rules.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 28
A company uses Dynamics 365 Commerce to process sales through its retail store channels.
You need to offer alternative prices to a group of valued customers for a selection of products. If the system identifies that multiple prices are valid for the valued customers, the customers must be charged the lowest price.
What should you configure?
- A. customer total discount price group
- B. catalog price groups
- C. loyalty price groups
- D. customer line discount price group
Answer: B
NEW QUESTION 29
You are a Dynamics 365 Commerce consultant for a company.
The company has three retail channels: an online store, a retail store, and a call center.
The company requires customer orders to be available for pickup at its retail store. Sales orders for in-store pickup can be created in any retail channel.
You create a mode of delivery for customer pickups. You also create a fulfillment group.
Which retail channel should you select? To answer, drag the appropriate retail channels to the correct actions. Each retail channel may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/multiple-pickup-modes
NEW QUESTION 30
A company uses Dynamics 365 Commerce to create and manage customer sales orders.
You must send customers email updates when their order status changes.
You need to configure the system.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/email-notification-profiles
https://docs.microsoft.com/en-us/dynamics365/commerce/email-templates-transactions
NEW QUESTION 31
A company uses Dynamics 365 Commerce.
The company wants to introduce a restriction that prevents all product labels from being generated automatically when product prices are updated.
You need to implement the restriction.
What should you do?
- A. Configure product labels in Released products
- B. Set the Product label to None in the Commerce shared parameters
- C. Configure the product label report in the Commerce module
- D. Disable the print option in Bar codes.
Answer: B
Explanation:
Reference:
https://msdynamicsworld.com/story/how-configure-product-labels-retail-microsoft-dynamics-ax-2012-r3
NEW QUESTION 32
You need to configure the POS layout to include a process to retrieve the customer transaction for pickup in the store.
Which operation should you use?
- A. Conclude transaction
- B. Outbound operation
- C. Pick up all products
- D. Recall transaction
- E. Order fulfillment
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview
NEW QUESTION 33
A company has a physical store that closes at 11:30 P.M. each night.
The store conducts a special promotion on a Saturday in June. The last customer does not complete their sale until Sunday at 1:30 A.M.
You need to ensure that all of the transactions for the promotion are financially and physically recognized on Saturday.
Which two fields should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Post as business day
- B. One statement per day
- C. End of business day
- D. Statement method by shift
- E. Closing method by shift
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
NEW QUESTION 34
A company uses Dynamics 365 Commerce for their retail store operations.
The company needs to implement curbside pickup. Each store can handle twenty pickups by customers and two pickups by distribution vendors per hour.
You need to configure the retail stores for curbside pickup requirements.
Which component should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/pickup-timeslots
NEW QUESTION 35
A company wants to analyze ratings and reviews submitted by users through commerce channels.
You need to analyze the feedback.
Which two actions will achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Filter reviews by ratings or channels.
- B. Synchronize product ratings.
- C. Import data into a Power Bl template.
- D. Link product ratings to the reviews section.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/manage-reviews
NEW QUESTION 36
A company implements a Dynamics 365 Commerce e-commerce website.
The company wants specific components to appear on a product page to help customers decide to purchase those products.
You need to configure the product page.
Which module types should you configure? To answer, drag the appropriate module types to the correct requirements. Each module type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/quick-tour-pdp
NEW QUESTION 37
You need to identify the configuration issue for the active student who is buying a clearance shirt with a coupon.
What should you use?
- A. Retail price reports
- B. Category price rules
- C. Discount concurrency mode
- D. Price simulator
- E. View all discounts operation
Answer: D
Explanation:
Reference:
https://technologyblog.rsmus.com/microsoft/retail-price-simulator-d365/
NEW QUESTION 38
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