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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Topic 2: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Topic 3: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Topic 4: Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Topic 5: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
| Topic 6: Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote works and would like to provide hard telephones for their remote works to login at home. What is needed to accomplish this?
A) modified 46vpnsettings .txt file
B) VPN gateway for each remote worker
C) 1616 IP Phone with VPN software
D) Modified 46XXsettings. scr file
2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) ContactStore
B) One-X Portal
C) CCR
D) IIS
E) Voicemail Pro
3. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
4. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A) MAPI
B) HTTP
C) POP3
D) IMAP
5. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) Class "B"24 Volt power supply
B) Power-over-Ethernet switch conforming to 802.3af standards
C) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
D) Class "A"24 Volt power supply
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B,C |
