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Apple OS X Support Essentials 10.9 Sample Questions:

1. You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?

A) The Mac will not respond to incoming connection requests.
B) The Mac will not register any services that are offered via Bonjour.
C) The Mac will not respond to diagnostic probes such as ping.
D) The Mac will not allow outgoing connections for non-approved applications.

2. If it appears that all configured printers are having problems, what's a potential quick fix?

A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
C) If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.
D) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

3. How do you reset the printing system in OS X Mountain Lion?

A) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
B) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
C) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.
D) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.

4. What are the requirements for purchasing applications via the Mac App Store?

A) The master password is used to reset local account passwords.
B) AppleTalk works only with OS X v10.5 or earlier.
C) The Privacy pane of Security & Privacy preferences can be used to allow or disallow applications' access to Location Services, Contacts, Calendars, Reminders, social network services, and Accessibility application access.
D) The requirements to purchase items from the Mac App Store are OS X v10.6.6 or later, an Apple ID, and an Internet connection.

5. Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

A) If network protocols will be encapsulated by the corporate VPN server
B) If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
C) If the corporate VPN server supports PPPoE
D) If the corporate VPN server supports DNSSEC

Solutions: