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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Security & Privacy Systems Preference pane.
B) In the Applications folder on their startup disk.
C) In the Utilities menu when booted to OS X Recovery.
D) In the Utilities folder on their startup disk.

2. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Directory Utility
B) Thunderbolt Setup Utility
C) Disk Utility
D) Console

3. A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?

A) The old preference files will be automatically deleted when the application launches.
B) The application will present a warning that the preference file is missing when it launches.
C) The application will continue to use the original preference file.
D) A new default preference file will be created when the application launches.

4. From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:

A) Encrypted backups on Time Capsule.
B) The ability to choose multiple backup locations.
C) Local snapshots on portable Macs.
D) OS X Recovery partition on external disks.
E) Backup Now in the Time Machine menu item.
F) Encrypted backups on external disks.
G) Restore from a Time Machine backup.

5. What is a kernel extension in OS X?

A) A place to store global system preference settings.
B) A user specific software library.
C) The system for starting, stopping and managing daemons, applications, processes, and scripts.
D) A software driver that provides driver support for hardware, networking, and peripherals.

Solutions: