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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Topic 2: Risk and Change Management | - Risk Identification and Mitigation
|
| Topic 3: Project Management & Delivery | - Procurement and Supply Chain Management
|
Nokia SDM Certification - NI Sample Questions:
How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?
- A. Request implementation teams to go to the field, make test calls and help the customer to identify where the problem is most critical.
- B. Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
- C. Do nothing, the performance problems are customer's responsibility in this case.
- D. Request NPO resources to your project and start troubleshooting.
Correct Answer: B 🗳️
What is the formula of the "value of risk" in the quantitative risk analysis?
- A. = (The risk contingency budget in EUR) / (the probability of occurrence in %)
- B. = (The impact of risk in EUR) * (the probability of occurrence in %)
- C. = (The cost of risk mitigation in EUR) * (the probability of occurrence in %)
- D. = (The cost of transferring the risk in EUR) / (the probability of occurrence in %)
Correct Answer: B 🗳️
Which milestone(s) must be completed before invoicing?
- A. Final Acceptance.
- B. It depends on the Contract.
- C. Internal Acceptance.
- D. Provisional Acceptance.
Correct Answer: B 🗳️
What needs to be updated after approved scope change request?
- A. Account plan.
- B. Work break down structure.
- C. Risk management plan.
- D. Communication plan.
Correct Answer: B 🗳️
When does the PM need to update NELLE with customer/project data?
- A. At year end.
- B. At least once a month, before period cut-off.
- C. After the customer forecast is received.
- D. Per STP.
Correct Answer: B 🗳️
