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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Performance Management (APM) | 25% | - End-user experience monitoring - Integration with BSM platform - Application diagnostics and root cause analysis |
| HP BSM Solution Overview & Value Proposition | 25% | - Business challenges and IT pain points - HP BSM architecture and core components - Aligning solutions to business outcomes |
| HP Operations Bridge & Infrastructure Management | 25% | - Operations analytics and intelligence - Monitoring and event management - Service health and dependency mapping |
| Selling Strategy & Customer Engagement | 25% | - Competitive positioning and differentiation - Building value and ROI cases - Identifying decision-makers and stakeholders |
HP Selling HP Business Service Management Solutions Sample Questions:
Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?
- A. demand consolidation
- B. network operations center efficiency
- C. network automation
- D. compliance and regulatory requirements
Correct Answer: D π³οΈ
With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?
- A. director of performance testing
- B. director of applications support
- C. director of mobile applications
- D. director of service management
Correct Answer: B π³οΈ
Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)
- A. LOB manager for application support
- B. HVP of applications
- C. database administrator
- D. security analyst
- E. QA test director
- F. Windows administration manager
Correct Answer: C,D,F π³οΈ
Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?
- A. cloud application monitoring
- B. Dev/Ops cooperative relationship
- C. "bring your own device" best practices
- D. mobile application monitoring
Correct Answer: B π³οΈ
Which of the HP Operations Analytics tools have been promoted by Gartner Research as "Leaders" in their technology Magic Quadrant for 2013 and 2014? (Select two.)
- A. Vertica
- B. Business Process Monitor
- C. Operations Logger
- D. Run Time Service Model
- E. Service Health Analyzer
Correct Answer: A π³οΈ
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