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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Which statement best describes the function of HP Wireless Assistant?

A) It uses the Windows Zero Configuration Utility.
B) It displays information about devices such as PC cards.
C) It displays information about whether the wireless network is enabled or disabled.
D) It enables and disables the integrated wireless devices on a notebook.

2. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is the computera member ofthecorrectdomain?
B) Is heusingthe correctuser name?
C) Is it anadministrator account?
D) Is it the only account on the computer?

3. HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which statement best defines this standard?

A) RoHS defines the process for a compliant processor upgrade.
B) RoHS defines the policy for the disposal of obsolete equipment.
C) RoHS regulates the supply and return of notebook batteries.
D) RoHS regulates the supply and return of parts containing restrictive materials.

4. What should you do if you find missing keys on a customer's keyboard?

A) Run the HP Insight Diagnostics tool.
B) Replace the keyboard under warranty.
C) Order the missing keys.
D) Explain that replacing the keys is not covered under warranty.

5. Which options are available as HP notebook security features? (Select two.)

A) integrated alarm
B) motion sensor
C) Trusted Platform Module (TPM)
D) data encryption
E) processor change alert

Solutions: