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IBM M2040-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Social Software Solutions Overview | - Use cases for IBM social software in organizations - IBM collaboration and social platforms positioning |
| Topic 2: IBM Social Business Fundamentals | - Concepts of social business and enterprise collaboration - Value of social software in enterprise environments |
| Topic 3: Sales Positioning and Customer Value | - Identifying customer needs and business outcomes - Positioning IBM social software against business challenges |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Which of the following is NOT a part of the change that is happening to an organization's business network?
- A. Consumers' opinions and ratings are leading how a product is branded
- B. Employees are using social media, including at work
- C. Competitors are using social media, including crowd-sourcing for new ideas
- D. Employees prefer working in cubicles
Correct Answer: D 🗳️
Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?
- A. Broad support of industry leading vendors
- B. The ability to see the sender of an e-mail is online right from your inbox and chat right away
- C. Rich-text support in chat
- D. Standards-based APIs
Correct Answer: B 🗳️
What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?
- A. Wikis
- B. Journals
- C. Forums
- D. Blogs
Correct Answer: A 🗳️
What should you do when a callback meeting is requested by a potential customer?
- A. Follow up with fancy product brochures
- B. Tell them what you're going to show them, show them, and then follow up with a customer or personal example
- C. Deep dive into the technologies
- D. Prepare a lengthy slide deck and read each word on every page
Correct Answer: B 🗳️
What is one best practice that is very successful in delivering the Social Business message to a customer?
- A. Have a lengthy technical discussion about each feature and its capabilities.
- B. Make sure you are well dressed.
- C. Distribute printouts of analysts' reports to every person in the room.
- D. Add personal stories about how you use these social software features successfully in your job.
Correct Answer: D 🗳️
