[Jan-2022] The Best Salesforce Cloud Consultant Sales-Cloud-Consultant Professional Exam Questions
Try 100% Updated Sales-Cloud-Consultant Exam Questions [2022]
NEW QUESTION 77
Which system would a contact center integrate with in order to provide field service agents with information needed to provide serviceat customer sites?
- A. Marketing
- B. Telephony
- C. Order Fulfillment
- D. Enterprise Resource Planning (ERP)
Answer: D
NEW QUESTION 78
Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect. What steps should a consultant recommend in this scenario?
- A. Create a campaign, associate the leads to the campaign, and qualify the respondents.
- B. Create a campaign, qualify the respondents, and create accounts and contacts.
- C. Create both account and contact records, then associate the contacts to the campaign.
- D. Create leads, convert them to opportunities, and qualify the respondents on the opportunities.
Answer: A
NEW QUESTION 79
The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote. How can the sales engineer identify the opportunities latest quote?
- A. Follow the opportunity's quotes in chatter.
- B. Reference the synced quote field on the opportunity record
- C. Reference the synced quote history on the opportunity
- D. Reference the last modified date on the quotes
Answer: B
NEW QUESTION 80
Cloud Kicks wants to sell to both consumer and Business. There will be a consumer sales team and a business sales team. Which two Salesforce functions will allow the Consultant to meet this requirement? Choose 2 answers
- A. Record Types
- B. Process Builder
- C. Opportunity Teams
- D. Sales Processes
Answer: A,D
NEW QUESTION 81
Universal Containers is following a traditional waterfall project delivery methodology. The analysis phase is complete with the sign-off of the requirements. What action consultant a take to minimize changes in scope during the design and build phases? Choose 2 answers
- A. Obtain customer sign-off on the solution design.
- B. Update requirements based on feedback from key stakeholders.
- C. Map business requirements to the solution design.
- D. Map solution design documents to system test scripts.
Answer: A,C
NEW QUESTION 82
How many additions do you use to clean a record with Data.com?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 83
The operations manager wants to synchronize the customer list from the back office systems with Salesforce. What should the consultant recommend to ensure data integrity?
- A. Create a webservice connection between the Salesforce instance and the back office system.
- B. Create a unique ID field on the Opportunity object.
- C. Create an Apex trigger to exchange data between the Salesforce instance and the back office system.
- D. Create an External ID field on the Account object
Answer: D
NEW QUESTION 84
Universal Containers needs to track quarterly sales goals for users.
What are three ways a consultant can display sales goals and allow users to track their progress toward their goals?
Choose 3 answers
- A. Enable show quota % attainment.
- B. Enable and show quotas.
- C. Disable opportunity quantity forecasts.
- D. Create a Custom Report Type Including Forecasting quotas with forecasting Items.
- E. Enable forecast adjustments.
Answer: A,D,E
NEW QUESTION 85
Business users have requested that the Salesforce Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on. How should this be accomplished?
- A. Configure the Case list under custom console components so users can view the list view along with the case view
- B. Build a custom Visual force page with the list view and assign it to the console sidebar
- C. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console
- D. Recommend opening the case list view in a separate browser tab and use the window alongside the case view
Answer: C
NEW QUESTION 86
Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers
- A. Enable and configure wildcards for article searches
- B. Restrict the Manage Articles user permission
- C. Require that an article be added when closing a case
- D. Set up an intuitive Data Category hierarchy
Answer: A,D
NEW QUESTION 87
Universal Containers wants to integrate the sales cloud solution with accounting system. What standard
objects are likely to be used in the integration?
- A. Account, lead and opportunity
- B. Account, contact and contract
- C. Account, case and lead
- D. Account, contact and lead
Answer: B
NEW QUESTION 88
The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a consultant recommend to meet these requirements? Choose 2 answers:
- A. Enable Big Deal Alerts.
- B. Use opportunity update reminders.
- C. Allow Chatter feed tracking on opportunities.
- D. Enable Chatter feed on similar opportunities.
Answer: A,C
NEW QUESTION 89
Sales management at Universal Containers needs toprovidechannel partners with easy access to approved product documentation. They also need to notify partners about the material revisions andupdates. How can they achieve these goals in Salesforce?
- A. Enable the Document tab in the partner portal andenable email alerts for partner users.
- B. EnableContent in the partner portal and enable Content email alerts for partner users.
- C. Add the Content relatedlist
Answer: B
NEW QUESTION 90
Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?
Select the ones you like.
- A. Create a custom report type with forecasting quotas and items.
- B. Configure an analytic snapshot to capture the Opportunity forecast and quotas.
- C. Create a joined report with closed Opportunities, forecasting items, and quotas.
- D. Configure quotas with a product report and add necessary fields.
Answer: A
NEW QUESTION 91
Match this tip with its design consideration. "Show each job function relevant information"
- A. Record types and page layouts
- B. Tab and field naming
- C. Reduced clicks
- D. Minimized redundant data entry
- E. Workflow rules and approvals
- F. Search
Answer: A
NEW QUESTION 92
Forecast Category "Closed" can be summarized as:
- A. Commit + Best Case + Pipeline
- B. Closed
- C. Closed + Commit + Best Case
- D. Closed + Commit
Answer: B
NEW QUESTION 93
Universal Containers wants articles to be suggested to agents based on information they are typing into the case.
Which solution should a consultant recommend?
- A. Implement a Salesforce Console for Service and enable the Knowledge sidebar on the case pagelayout.
- B. Enable the Knowledge sidebar related list on the case page layout.
- C. Enable the Knowledge sidebar setting in the case support settings.
- D. Create a Visualforce page called Knowledge sidebar on the case page layout.
Answer: A
NEW QUESTION 94
The Marketing Director at Cloud Kicks has requested that a form be added to the company website to capture new lead contact information and the Primary Product they are interested in. Once submitted, a lead should receive an email tailored to the Primary Product they selected. The lead record should also be assigned to the correct owner for that Primary Product.
Which three steps are required to create an efficient solution? (Choose three.)
- A. Leverage a Lightning Component that collects the information and routes it.
- B. Create email templates for each Primary Product with corresponding email response rules.
- C. Configure lead assignment rules to route leads to the correct owner.
- D. Create a lead owner field on the product record to use for assignment.
- E. Generate a web-to-lead form that includes both standard and custom fields.
- F. Create a Visualforce page that includes both standard and custom fields.
Answer: B,C,E
NEW QUESTION 95
CORRECT TEXT
If a lead that has been campaigned to decides to proceed with an opportunity, how is this information tracked through the sales life-cycle?
Answer:
Explanation:
When
you convert a lead that is linked to a campaign, campaign name is automatically inserted into the opportunity Primary CampaignSource field and tracked (via opportunity and report).
NEW QUESTION 96
Northern Trail Outfitters (NTO) is devising a separate sales methodology to upsell service contracts to its existing customer base. The company would like to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?
- A. Create a customer filed on opportunity to flag and report on these deals.
- B. Create an opportunity record type and sales process for reporting on these deals
- C. Add upsell as a stage and create a summary report by opportunity stage
- D. Create separate page layout and report to flag and report on these deals
Answer: B
NEW QUESTION 97
Universal Containers wants to prevent sales users from modifying certain opportunity fields when the sales stage has reached Negotiation/Review. However sales directors must able to edit these fields in case last minute updates are required. Which solution should a consultant recommended?
- A. Change the field level security for the sales rep to restrict field's access based on the sales stage.
- B. Create a validation rule to enforce field access based on the sales stage and profile.
- C. Modify the profile for sales directors to enable the "Modify AH" object permission for the opportunities.
- D. Create a Workflow rule to enable field access for the sales directors based on sales stage.
Answer: B
NEW QUESTION 98
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