Updated Dec-2021 Test Engine to Practice Sales-Cloud-Consultant Dumps & Practice Exam
Dumps Collection Sales-Cloud-Consultant Test Engine Dumps Training With 263 Questions
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NEW QUESTION 152
CORRECT TEXT
What use cases would validate the use of leads in a Sales Cloud deployment?
Answer:
Explanation:
1.Organizationhas a high volume of leads
2.There is a need to keep unqualified and prospect information separate from customer data
3.Leads require qualification between being assigned/transferredto a sales rep
4. Lead quality requires validation
NEW QUESTION 153
Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database.
What should a Consultant recommend to meet this requirement?
- A. Use the standard External ID field and map this to the current record ID value.
- B. Use a custom External ID field and map this to the original record ID value
- C. Use the standard External ID field and map this to the original record ID value.
- D. Use a custom field named External ID and map this to the current record ID value.
Answer: B
NEW QUESTION 154
Cloud Kicks has two sales divisions: a franchise sale division and a public sales division. The sales representatives for each division have their own user profiles and person Accounts. The franchise sales division sales representatives cannot create person Accounts, and they should only be able to set up franchise Accounts. What should the Consultant recommended to meet this requirement?
- A. Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile
- B. Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked
- C. Remove person Account record types from the franchise sales division's sales representative user profile
- D. Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.
Answer: C
NEW QUESTION 155
Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?
- A. Review the currentsystem with all levels of users to understand their requirements
- B. Review the current system with and configure sales cloud to work in the same way
- C. Review the current system with executive management to understand their requirement
- D. Review the current system with IT management to understand their requirement
Answer: C
NEW QUESTION 156
Joe is the record owner of a lead. A lead sharing rule has been defined so that leads owned by Joe are shared with the public group called Joe's team. When the lead is converted to an account, contact, and opportunity, who will have access to these records assuming that a private sharing model is in place on these objects and there are no sharing rules defined for those objects?
- A. Joe will be the only person who is able to access the account, contact, and opportunity records.
- B. Joe and anyone above him in the role hierarchy will be to access the three records.
- C. Joe, all members of the public group, and Joe's team will be able to access the three records.
- D. Joe, all members of the public group, Joe's team, and anyone above any group member in the will be able to access the three records.
Answer: B
NEW QUESTION 157
Your org-wide defaults for Price Books are set to "No Access". What should you do to enable your Sales Reps
to view the South America Price Book and add Products in this Price Book to Opportunities?
- A. Grant specific "Use" access rights to Sales Reps for the South America Price Book
- B. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"
- C. Change all Custom Price B
- D. Set the org-wide defaults for all Sales Reps to "Use"
Answer: A
NEW QUESTION 158
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who to target for future campaigns?
- A. Marketing Executive
- B. BI/Analytics
- C. Campaign Manager
- D. VP Marketing
Answer: C
NEW QUESTION 159
Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers
- A. Developers can embed API calls and process on web pages to automate call handing processes
- B. Agents can use telephone on a wide range of browsers and operating systems while only developing once
- C. Agents can run their Softphone at the operating system level, embedded in the task bar or system tray
- D. Developers can integrate with any telephone platform available with little to no need for a customization
Answer: A
NEW QUESTION 160
Which of the following statements are true about managers and forecasts? (Select all that apply)
- A. A manager can adjust a forecast to a lower number
- B. A manager can adjust a forecast to a higher number
- C. A manager can override the forecast of every person below them
- D. A manager can see the forecasts of every person below them in the role hierarchy
- E. A manager must have their own opportunities
- F. A manager submits their own estimate of the forecast
Answer: A,B,D,F
NEW QUESTION 161
With Customizable Forecasting you can forecast any of the following data. (Select all that apply)
- A. Units of Individual Products
- B. Quantity
- C. Amount
- D. Units of Product Family
Answer: B,C,D
NEW QUESTION 162
Universal Containers Credit department uses the 3rd party application for credit ratings. Credit department manager need to launch an external web based credit application from a customer's account record in salesforce. The application uses the credit id on the account object. What should a consultant recommended to meet these requirement?
- A. Create a custom Credit Id field as an external Id on the account object to lunch the credit application and
'-' pass the credit Id. - B. Create the workflow rule to launch the product fulfilment application and pass the credit Id.
- C. Create a formula field that uses a hyperlink function to launch the credit application and pass the credit Id
- D. Create a custom button that calls an apex trigger to launch the credit application and pas the credit id.
Answer: C
NEW QUESTION 163
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats fromcustomers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?
- A. Configure the SOS snap-in for the Lightning Service Console.
- B. Configure Live Agent Supervisor tab and Whisper Messages.
- C. Add the Live Agent Component to the Utility bar.
- D. Configure Omni-Channel Supervisor tab and 3rd party access.
Answer: B
NEW QUESTION 164
Universal Containers customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores. Which two customer-related metrics should the customer support management analyze? Choose 2 answers
- A. Escalated cases by account month-to-date
- B. High-priority cases opened by account month-to-date
- C. Time spent by account year-to -date
- D. New Cases opened by account channel
Answer: B,D
NEW QUESTION 165
UC would like to record performance about the conference and people who attended them. A contact would potentially attend multiple conference. Company would like to display this information on the contact layout using the standard configuration. How the system should be designed to meet the company's requirement.
- A. Use campaign for conference and a custom object to record attendee information
- B. Use campaign for conference and add Campaign member to record attendee information
- C. Create a custom object for conference and a custom lookup field to conference on Contact
- D. Create a custom object for conference and a custom object to record attendee information
Answer: B
NEW QUESTION 166
The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates. Which three standard dashboards are available? Choose 3 answers
- A. Average Lead Score by Lead Source
- B. Lead score Distribution
- C. Conversion Rate by Lead Source
- D. Lead Scores by Created Date
- E. Conversion Rate by Lead Score
Answer: B
NEW QUESTION 167
If the Marketing team want to track transactions related to a new product launch, what is the best way to do this?
Answer:
Explanation:
Create a workflow that sends an email each time an opportunity is created that is associated with that product.
NEW QUESTION 168
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