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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the basis for any gap analysis on IT asset and service management solutions?

A) The current IT satisfaction survey results for IT users.
B) A financial report on a customer's IT expenditure.
C) The customer's IT business processes and requirements for asset and service management.
D) The contents of a customer's CMDB.

2. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) IT processes in use
D) types of security protocols in use

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) one is enough
B) at least five
C) at least two
D) at least three

4. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured cron tasks
C) Badly configured actions
D) Badly configured processes

5. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.

Solutions: