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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
| Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Countering Third-Party Supply Claims - Addressing Cost Concerns |
| Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Matching Supplies to Printer Models - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges |
| Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships - Supplies Lifecycle Management |
| HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
HP Selling HP Imaging and Printing Supplies Sample Questions:
What is a typical cross-selling question?
- A. "Can I make your sale bigger?"
- B. "Do you Print duplex?"
- C. "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
- D. "Wouldn't you benefit even more from an HP X cartridge?"
Correct Answer: C 🗳️
Which statement is true regarding multi-pack ink cartridges?
- A. They should only be sold to small-to-medium sized customers.
- B. They offer better value to customers who print a lot.
- C. They are designed specifically for home users.
- D. The customer can save over 30%.
Correct Answer: B 🗳️
An HP printhead can fire more than how many drops per second?
- A. 300
- B. 30 trillion
- C. 30 million
- D. 30 thousand
Correct Answer: C 🗳️
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What is meant by a "Clone Cartridge"?
- A. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
- B. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
- C. A one-to-one copy of an HP cartridge that comes in HP packaging
- D. High quality remanufactured cartridge that comes with HP Original toner or ink
Correct Answer: B 🗳️
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Why should you look after a loyal customer?
- A. They tend to be more faithful to one reseller.
- B. They tend to be more demanding.
- C. They are willing to sacrifice quality for an attractive price.
- D. They spend the most money.
Correct Answer: A 🗳️
